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Book up to 3 days in advance and get 40% off Off-Peak return tickets
Get Online advance discount ticketsSave with attractions across London this Half-Term holiday
2FOR1 entry at Tower Bridge and dozens more
Find out moreFare evasion: It's not worth the gamble
We're cracking down hard on fare evasion on c2c
Watch the video starring Ortis Deley here
Fare evasion: It’s not worth the gambleHop on and off for less with Senior Rover
Senior rover tickets available from £7, see page for details
Find out moreWin tickets to Vogue: Inventing the Runway
Enter our competition by 28 February for your chance to win tickets and a hotel night.
Enter hereSave 40% on Off-Peak travel
Book up to 3 days in advance and get 40% off Off-Peak return tickets
Get Online advance discount ticketsSave with attractions across London this Half-Term holiday
2FOR1 entry at Tower Bridge and dozens more
Find out moreFare evasion: It's not worth the gamble
We're cracking down hard on fare evasion on c2c
Watch the video starring Ortis Deley here
Fare evasion: It’s not worth the gambleHop on and off for less with Senior Rover
Senior rover tickets available from £7, see page for details
Find out moreWin tickets to Vogue: Inventing the Runway
Enter our competition by 28 February for your chance to win tickets and a hotel night.
Enter hereSave 40% on Off-Peak travel
Book up to 3 days in advance and get 40% off Off-Peak return tickets
Get Online advance discount ticketsBuy c2c train tickets for services between Southend and London
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How can we help?
How can we help?
Is automatic delay repay available for e-tickets like on Smartcards?
Are e-tickets available on all routes and for all ticket types?
What happens if I forget to scan in or out of a station with my e-ticket?
I have an e-ticket, is this different from a barcode or QR code ticket?
How does the e-ticketing system know it’s me who is travelling? Does it need to know?
Do I need to provide proof of ID (including a picture) if purchasing an e-ticket?
Can I purchase an e-ticket without having an account with c2c?
Can I purchase e-tickets for travel on c2c services from any other retail outlets?
Can a revenue inspector or train guard request and validate my e-ticket when I’m on a service?
If purchasing an e-ticket in the c2c app, can I use Apple/Google Pay to complete the purchase?
What payment cards/options are accepted online and in app when purchasing an e-ticket?
I have a Railcard, can the discount this provides be used against an e-ticket purchase?
Can I use my loyalty reward points against e-ticket purchases?
Does purchasing e-tickets online or in-app add towards my loyalty points?
I have a delay repay voucher; can I use this against an e-ticket purchase?
Can I purchase an e-ticket for someone else and add it to their online account?
Can I purchase multiple e-tickets for the whole family in a single transaction?
Can I view my e-ticket purchase history online or in the app?
Can I purchase my weekly, monthly, annual or Flexi-season tickets as an e-ticket?
Can I add London Underground (Travelcard) or extended travel to a c2c e-ticket?
When purchasing an e-ticket, am I able to state that I will need assistance at the station?
I have a smartcard which I use for my daily travel on c2c, should I switch to e-tickets?
Can I use the c2c Smartcard for contactless pay as you go travel?
Can I view the tickets I buy at a self-service machine online?
Can I buy tickets for my c2c Smartcard from London Underground or other train operators’ stations?
Can I use my railcard discount when I buy tickets to load onto the c2c Smartcard?
I have a season ticket on my c2c Smartcard; do I need to carry my photocard with me?
Can more than one person travel using the same c2c Smartcard?
I want to break my journey. Is this allowed using the c2c Smartcard?
How do I find out when the tickets on my c2c Smartcard expire?
What should I do if my c2c Smartcard is lost or has been stolen?
What are the differences between Oyster and pay as you go with contactless?
My station already has pay as you go with contactless – is anything changing for me?
Can I use pay as you go with contactless with my phone, watch or FitBit?
Can I mix and match touching in and out with my card, phone and watch?
Can I still buy a ticket instead of using pay as you go with contactless
Can I use pay as you go with contactless and travel in First Class?
Why does the rollout of pay as you go with contactless mean fares for tickets have changed?
Is pay as you go with contactless the cheapest option for me?
How can I work out the cost of my pay as you go with contactless journey before I travel?
Will peak times still apply on pay as you go with contactless journeys?
If I use pay as you go with contactless, will peak and off-peak times still affect me?
Can I pay for more than 1 person with pay as you go with contactless?
Is it cheaper to pay as you go with contactless rather than an Oyster card or Smartcard?
I use a Season ticket. Does pay as you go with contactless make sense for me?
Can I still use Automated Delay Repay with pay as you go with contactless?
How do I apply for Delay Repay with pay as you go with contactless?
Where can I see my pay as you go with contactless journey details?
Do I need to set up a Transport for London (TfL) account to use pay as you go with contactless ?
How many charges will I receive for my pay as you go with contactless journey?
When will I be charged for my pay as you go with contactless journey?
Why have I been charged by Transport for London (TfL)? I didn’t go on the Tube.
Do I have to travel inside a London zone to use pay as you go with contactless?
I touched out with a different card than I touched in with – what do I do?
I touched in but my destination station doesn’t have contactless – what do I do?
My phone/device ran out of battery, and I couldn’t touch out – what do I do?
I have a problem with pay as you go with contactless – who do I need to contact?
Are the 47 stations involved in the rollout becoming part of the London Fare Zones
How will my Flexi Season ticket work with other products on my c2c Smartcard?
What happens if I don’t/can’t tap in or out because the gateline is out of operation?
How do you calculate the credit I will receive for travelling off-peak?
Who do I contact for help/problems using the Flexi Season ticket?
I have a Railcard; can I get a further discount on a Flexi Season?
I am travelling with a friend; can we use two Flexi-Season tickets from the same c2c Smartcard?
There are replacement bus services in operation; how do I use my Flexi Season?
Buying single or return tickets to/from London Underground destinations
I want to buy a Season ticket on a paper ticket, how do I do this?
What do I do if I have lost my Season ticket – or if it’s faulty or has been stolen?
If there is a queue at the ticket office, can I still board the train without a valid ticket?
I no longer need my Weekly or Monthly Season ticket; will I receive a refund?
My ill-health has meant I haven’t been able to use my Season ticket, can I get a refund?
I haven’t had to use my Season ticket for a while; can I get a refund for the time I didn’t need it?
I am waiting for a replacement Season ticket; can I travel before I receive it?
What should I do if I’ve received two identical sets of tickets?
If I forgot to carry my Railcard, can I claim a refund on the excess payment?
The self-service ticket machine isn’t working or I can’t collect my ticket; how I can get a ticket?
How many tickets will the self-service ticket machine eject when I go to collect my ticket(s)?
How can I collect my tickets if the card I used for booking online has been lost, stolen or damaged?
How soon can I collect my tickets from a self-service ticket machine?
Can I collect my tickets from any self-service ticket machine?
The machine won’t recognise my ticket collection reference; what do I do?
How do I collect my tickets from a self-service ticket machine?
What do I do if I have a query regarding my Annual Season ticket?
At what age can children travel on your trains unaccompanied by an adult?
I need help with a booking I have made with c2c; who do I contact?
What happens if I purchase a ticket for travel with another train operator and my train is delayed?
Why can I see two tickets with the same name but different prices?
Are Single and Return tickets available on these ticket types?
What if nobody was in to sign for the special delivery tickets?
During what times are Off-Peak and Super Off-Peak tickets valid?
What happens if I don’t have my ticket or Smartcard with me?
What kind of perks am I entitled to with a London Day Travelcard?
At what times can I use the Peak and Off-Peak Day Travelcards?
I wish to travel to London airports; how do I find tickets on the website?
Can I use Solo or Electron card payments at your ticket vending machines?
What should I do if I forget my Season ticket and/or photocard?
What if I want to buy a Season ticket and the ticket office is closed?
What if I can’t pay the full amount of the penalty fare on the spot?
If I’m in a rush, can I buy my ticket on the train or at my destination?
Based on my ticket type, how do you work out the compensation I’ll receive?
Will I still receive compensation in the event that an emergency timetable is released?
What if I abandon my journey before boarding a train/part way through my journey?
I was on a different train to the one you’ve allocated for my journey, how can I change it?
I made a journey, but the train is not showing on the c2c Train Travel app?
What information do I need to provide in order to get a c2c Priority Seat badge?
What will you do with the personal information in my Priority Seat Badge application?
What should I do if I recover from my disability/medical condition?
I’m blind or visually impaired; can I travel with a friend or family member?
How will I know if engineering work will affect my travel arrangements?
When I perform a timetable or ticket search, why can’t I see all train services for the whole day?
Can I carry tandems, tricycles, cycle trailers or double deck cycles on your trains?
Why can’t I see all the content on the web version of vista?
I want to book for a large group. Who do I contact and are there any discounts?
Are there any benefits to registering online with www.c2crail.co.uk?
I no longer wish to receive emails from c2c; what should I do?
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Great value travel between South Essex and London
Popular journeys
London Fenchurch Street
Southend Central
55 mins, Off-Peak return
£12.10
Shoeburyness
West Ham
60 mins, Off-Peak return
£11.50
Benfleet
London Fenchurch Street
45 mins, Standard day return
£22.40
West Ham
Chafford Hundred
48 mins, Off-peak return
£11.00
Ticket information
Digital tickets
Hassle-free travel with flexible ticket options stored on your Smartcard or phone.
Our dedication to the communities of South Essex
We had zero trains fully or partially cancelled
Last month* 91.7% of our trains called at stations with 3 minutes of their scheduled time.
* 4 weeks ending 9th November
76.8% of our trains arrived within 1 minute at all station calls
We had zero trains fully or partially cancelled
Last month* 91.7% of our trains called at stations with 3 minutes of their scheduled time.
* 4 weeks ending 9th November
76.8% of our trains arrived within 1 minute at all station calls
We had zero trains fully or partially cancelled
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