Looking for live service updates?
Use our live journey check tool to see what’s currently happening on your journey
Live departures
Select your stations to see departure schedules in that journey
Find more information about our upcoming engineering work
Service alterations
Planning an upcoming journey? Take a look at what planned engineering might affect your journey.
FAQs about planning your journey
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Part of my journey is by bus - where will it depart from?
For a list of locations please see here -
How do I book assisted travel?
There's a form on our Passenger Assist page where you can book assistance for your journey. You will also find telephone and email contact details for getting in touch. Passenger Assist booking -
What if I abandon my journey before boarding a train/part way through my journey?
The algorithm determines the train you travel on, based on your tap data. If you tap-in at your origin station and the next tap is also at your origin station (whether you have partially completed the journey or not), the system wouldn’t then be able to identify that you boarded a train - or whether you were delayed. You would therefore have to make a manual Delay Repay claim, as per the existing scheme.