Can I take my pet with me on your services?

Good news for pet owners. You can take up to two dogs or other small domestic animals – free of charge – onto our trains, provided that they can be accommodated on the train service on which you are travelling. If you’re unsure, please check before you travel.

Can I take my bike with me on-board your trains?

Of course! You can take your bicycle – completely free of charge – on c2c train services, when accompanied by a valid ticket holder. Please note, however, that all spaces are subject to availability. Some time restrictions are also in place; please visit our Taking your Cycle page (https://www.c2c-online.co.uk/travelling-with-us/onboard/cycles-on-trains/) on the website for information regarding the services which allow you to bring your bike on board.

How do I access onboard WiFi?

Once you have boarded the train, 1. Open WiFi settings on your device 2. Ensuring your device has WiFi switched on, ‘c2c Free Train WiFi’ will appear on your available network list 3. Click on ‘c2c Free Train WiFi’ to connect to it 4. You will be automatically directed to a quick registration page within your web browser; if this doesn’t happen, load your web browser and go to media.c2c-online.co.uk 5. If you aren’t already registered, register your details – it shouldn’t take more than a minute 6. Once you’ve registered and hit continue, you will be connected and can start using WiFi or vista.

Why can’t I view some websites through your onboard WiFi?

To make sure everyone can enjoy a free WiFi connection onboard, we limit connection speed and access to some video and music streaming sites. In addition, we also block content that we believe is not suitable over a public network.