Terms & conditions
You can find links to all of our terms and conditions below.
Key Information
Carriage temperature
All of our trains are fully air conditioned. If you have a problem, you can report it using our Feedback Centre.
Report an issue
Buying tickets
You can buy tickets for any UK journey on our website, not just journeys on our route.
Buy tickets
c2c Smartcard
If you have a c2c Smartcard you get Automatic Delay Repay from any delay over 2 minutes.
Get started with Smart
Key Information
Carriage temperature
All of our trains are fully air conditioned. If you have a problem, you can report it using our Feedback Centre.
Report an issue
Buying tickets
You can buy tickets for any UK journey on our website, not just journeys on our route.
Buy tickets
c2c Smartcard
If you have a c2c Smartcard you get Automatic Delay Repay from any delay over 2 minutes.
Get started with Smart