New Commercial Director appointed at rail operator c2c

[18 July 2023] Trenitalia c2c has appointed Eleni Jordan as its new Commercial Director as the rail operator continues to bolster its focus on collaboration with key businesses, partners and communities along its route. 

Bringing significant experience across commercial and customer-focused roles over her 28 year career, Eleni is set to start in the new role in September, joining from Chiltern Railways where she has served as Commercial and Customer Strategy Director for the past 6 years. In this role she was responsible for passenger and ancillary revenue and more recently, the post-pandemic growth strategy.

Rob Mullen, Managing Director at c2c, said, “We are delighted to be welcoming Eleni to the c2c team. She brings a wealth of experience and will be fundamental in our continued transformation as we focus on ensuring profitable growth and ensuring partnerships with key local stakeholders and businesses.” 

“Plus I must also share our gratitude to our interim Commercial Director, Steve Knights, who has expertly covered the role over the last few months,” he added. 

Following Eleni’s appointment, Steve will continue to work supporting commercial and business development activity within c2c and Trenitalia.

The appointment comes after c2c’s recent restructure, further supporting the operator’s increased focus on customers and communities. A key upcoming focus for the new Commercial Director will be the rollout of contactless pay-as-you-go ticketing across the East London and South Essex network, a significant and welcome addition for c2c’s customers.  

Eleni said, “I’m thrilled and delighted to be joining Trenitalia c2c, which is a formidable business delivering safe and reliable services to its customers, with high levels of customer satisfaction, every day. 

“I’m extremely excited to build upon all the fantastic work which has taken place and to drive forward new and innovative ways for c2c to further flourish and grow in order to build a sustainable business for our customers and stakeholders. I’m very much looking forward to working with colleagues from across the whole business in the UK and overseas, to deliver on our business strategy and key objectives,” she added. 

Before joining Chiltern Railways, Eleni was Head of Commercial Development at Abellio Greater Anglia and prior to this held roles at the National Express group, Heathrow Express and British Airways Holidays.