If your problem is related to the train service, please contact the train company you are travelling with.
If your problem is related to payments, unexpected charges, or refunds, please contact Transport for London (TfL) who process all pay as you go with contactless payments on:
- Telephone: 0343 222 1234
- Textphone: 020 7027 8511
- Or via https://contactless.tfl.gov.uk/