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Tickets FAQs

How do I get a refund?

If you wish to claim a refund from c2c, please use our form to request a refund online.

If you are travelling using a Smartcard, you may opt into Automatic Delay Repay.

Related Articles

What is a Canvey Card?

What is a boundary fare?

What travel restrictions are there on my Railcard?

When is my Railcard valid?

I’m travelling with a group; is there a discount?