• A c2c Family Travelcard can be bought online at c2c-online.co.uk, through the c2c Train Travel App or at a c2c station train ticket office
    • Tickets purchased online or through the app will need to be loaded to a valid c2c Smartcard
  • In most cases, the Family Travelcard is not available for travel on trains arriving at London Fenchurch Street before 10:00. Evening peak restrictions will also apply on c2c services departing from London stations between 15:30 and 19:15 on weekdays.
  • The validity of the Family Travelcard ends on completion of the return journey to the originating station. The outward and return journey between the originating station and the Fare Zones area boundary station must be made on c2c services where tickets are specifically routed as such.
  • Within the London Fare Zones area Family Travelcards are valid on the day for which the ticket is dated and for any journey that starts before 04:30 on the following day.
  • Family Travelcards are valid for unlimited travel on:
    • National Rail (not including Heathrow Express or Elizabeth Line services between Hayes & Harlington and Heathrow)
    • London Underground
    • Docklands Light Railway
    • London Tramlink services
    • Travel within Zones 1-6 of the London Area Fare Zones area
    • The London bus network (including sections outside Greater London)
  • The Family Travelcard is not available on certain special bus services and excursions.
  • Family Travelcards are available to groups consisting of one or two adults travelling with between one and four children aged under 16 years. The minimum eligible group must consist of 1 fare-paying adult and child. Child flat fares prices apply to children aged 5-15 years inclusive. Where the only child travelling is aged under 5, a child fare must be paid and a ticket held.
  • All members of the group must hold a Family Travelcard and must travel together at all times. However, members of the group do not need to be related.
  • No further Railcard discounts are available on Family Travelcards.
  • Save 1/3 on scheduled Riverboat services by showing your valid Travelcard at the time of travel.