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Get travel updates

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Digital tickets
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Buy
Buy online
Get the c2c app

Digital tickets
c2c Smartcard
Pay as you go with contactless
Oyster payments on c2c
e-tickets

c2c Smartcard
Automatic Delay Repay
Loyalty rewards

Ticket types
Our fare prices explained
Daily tickets
Season tickets
Flexi Season tickets
Senior Rover

Ways to save
Railcards
Off-peak travel
Kids for £2
Student travel
Family Travelcard
Group bookings (10+ people)
Travel to work scheme

Onward travel
Oyster & Contactless
Travelcards
PlusBus scheme
Getting to London airports with c2c

Stations & services

Stations & services
Before your journey
Our routes & stations
Onboard experience
At the station
Keeping you safe & secure
Accessibility

Our routes & stations
Explore c2c's most popular routes

Explore c2c's most popular routes
Benfleet to London Fenchurch Street
Leigh-on-Sea to London Fenchurch Street
Laindon to London Fenchurch Street
London Fenchurch Street to Benfleet
London Fenchurch Street to Leigh-on-Sea

Onboard experience
Advice for cyclists
Free WiFi on board

At the station
Station access
Buying & collecting tickets
Car parking

Accessibility
Accessible Travel Policy
Passenger Assist

Offers & days out

Offers & days out
Things to do
Top offers
Train ticket discounts
Travel inspiration
Competitions
Events

Top offers
2FOR1 London offers
Save 1/3 at Merlin attractions

Train ticket discounts
Kids for £2
Online advance discount
GroupSave (3-9 people)
Group bookings (10+ people)
Senior Rover
c2c Family Travelcard

Travel inspiration
Destination guides
Things to do

Destination guides
Things to do in Southend
Things to do in Leigh-on-Sea
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Get involved

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c2c | Help & contact | Feedback centre

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Help & contact

Feedback centre

Help us maintain the high standards you expect by sharing your feedback.

Popular Feedback Forms

Feedback centre

We work hard to ensure that our stations, trains and products are up to the standards our customers expect. If you see or experience something that isn’t right, we want to know about it. Although we will not respond to every piece of feedback, we will investigate and do what we can to put it right.

Using our anonymous Feedback Centre

If you want to provide a comment or complaint and receive a response from our Customer Relations team within 10 working days, please contact us. Otherwise, our Feedback Centre is ideal if you want to leave us anonymous feedback about how we could improve our services.

Choose the type of feedback you want to leave us, using the options below
Enter the details asked in the form, giving us as much information as possible
As this is anonymous feedback, we won’t be asking for your personal details

Feedback Forms

What was your issue?

What would you like to tell us about today?

Train issue

Eyewitness Reporting - Share what you've seen

Station issue

Carriage temperature

Website or mobile app

WiFi blocked website

WiFi report issue

Eyewitness Reporting - Share what you've seen

If you've witnessed an incident, you can report it discreetly. Whether it’s fare evasion, anti-social behaviour or vandalism on our trains or at our stations, let us know.
What sort of issue are you reporting?*
On what day did the incident occur?*
DD slash MM slash YYYY
Roughly when did the incident occur?*

: Hours

Minutes

If you are unsure, please round to the nearest quarter hour.
Did the incident take place on a train or at a station?*
At which station did the incident occur?
What was your origin station?
What was your destination station?
Train departure time

: Hours

Minutes

Please let us know the estimated departure time of your train from your origin station - this will help us to identify the train on which the incident occurred.
Please describe the incident with as much detail as possible*
You may want to include details such as how many people were involved, what the outcome was, and any distinguishing features of involved individuals.
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Report a station issue

Form for reporting issues at the train station

Where was the issue*
What was the issue*
What was the issue*
What was the issue*
Station name*
Platform
Time of the issue (24h clock)*

: Hours

Minutes
Date of the issue*
DD slash MM slash YYYY
Describe the issue*
Add as much information as possible to describe the issue, so we can investigate
TVM number
Hidden
Do you want to upload an attachment?Max. file size: 20MB
Max. file size: 20 MB.
Do you want to upload an attachment?Max. file size: 20MB
Drop files here or

Max. file size: 20 MB, Max. files: 3.
Hidden
Is mobile?*
1. Tell us what part of the station you experienced an issue

2. The name of the station

3. Time and date

4. Add as much information as possible to describe the issue, so we can investigate
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Report a train issue

Form for reporting issues on the trains

Train Issue*
Time of the issue (24h clock)*

: Hours

Minutes
Date of the issue*
DD slash MM slash YYYY
Travelling from*
Travelling to*
Carriage number*
You can find a 5 digit carriage number next to the display at the end of the carriage. If you don’t know it please put in the number or description of the carriage you remember (eg. quiet carriage).
Do you want to upload an attachment?Max. file size: 20MB
Drop files here or

Max. file size: 20 MB, Max. files: 3.
Hidden
Describe the issue*
Hidden
Is the carriage too hot or too cold?*
- Too hot
- Too cold
Hidden
Do you need to upload an attachment?Max. file size: 20MB
Max. file size: 20 MB.
Hidden
Is mobile?*
1. Tell us what part of the train you experienced an issue

2. What time and date you were travelling

3. Time and date

4. Add as much information as possible to describe the issue, so we can investigate
reCAPTCHA

Report carriage temperature

Form for reporting issues concerning temperature in the train carriage

1. Tell us the carriage number, this is important to help us investigate

2. Whether the carriage was too hot or cold

3. Details about your journey

4. And the time and date
Carriage number
You can find a 5 digit carriage number next to the display at the end of the carriage. If you don’t know it please put in the number or description of the carriage you remember (eg. quiet carriage).
Is the carriage too hot or too cold?*
- Too hot
- Too cold
Travelling from*
Travelling to*
Departure time (24h clock)*

: Hours

Minutes
Date of the issue*
DD slash MM slash YYYY
Describe the issue*
Add as much information as possible to describe the issue, so we can investigate
Hidden
Is mobile?*
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Website or mobile app feedback

Issues reported about the app or website

1. Is your feedback related to our website or mobile app?

2. Let us know what device you are using, including the make and mobile.

4. Rate your experience and leave us your feedback.
Is feedback related to web or app*
- Website
- Mobile app
What kind of device are you using?*
What kind of device are you using?*
Can you provide more information about the make or model of your device?
Hidden
How would you rate your experience?*
- Very good
- Good
- OK
- Poor
- Very poor
Feedback*
ScreenshotsMax. file size: 20MB
Drop files here or

Max. file size: 20 MB, Max. files: 3.
Were you logged in to your account?
- Yes I was logged in to my account
What were you trying to do?*
Travelling from*
Travelling to*
Time of the issue (24h clock)*

: Hours

Minutes
Date of the issue*
DD slash MM slash YYYY
Ticket type*
Do you have a smartcard
- Yes I have a smartcard
Last 8 digits of your Smartcard number
Hidden
Is mobile?*
reCAPTCHA
Email
This field is for validation purposes and should be left unchanged.

WiFi report blocked website

Form for reporting websites that have been blocked while using c2c wifi. Some video and streaming sites on the on-board Wifi as well as downloads of large items such as mobile apps are sometimes blocked by c2c.

This form is for reporting blocked websites only - for reporting issues with WiFi connection or reliability, please use the "WiFi report issues" form.

Whilst using our free WiFi services if you encounter a website which has been incorrectly blocked you can report it. If we agree that the website is acceptable under our usage policy it can take up to 28 days for the website to be available.

Note that we block some video and streaming sites on our on-board WiFi as well as downloads of large items such as mobile apps.

1. Confirm whether your website was blocked on our station or train WiFi

2. Give us the URL of the website
Hidden
Station or on-board WiFi*
Where did the problem occur*
- Station
- On board
Website URL*
Hidden
Is mobile?*
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WiFi report issues

Report of issues with free wifi onboard

We provide our customers with free WiFi for personal use, and we want to make sure that this works as reliably as possible. If you're encountering any issues, please let us know using the form below.
Hidden
Station or on-board WiFi*
Where did the problem occur*
- Station
- On board
Travelling from*
Travelling to*
Train departure time (24h clock)*

: Hours

Minutes
Date of the issue*
DD slash MM slash YYYY
Hidden
At which station are you reporting issues?
Hidden
Issue description
Please provide an overview of the problem you are encountering
Issue type*
Please make sure you have turned on WiFi on your device and are able to see other networks. We recommend toggling this setting off and on again, or else restarting your phone, if you are unable to see any networks at all.
If you are connected to the WiFi however you receive a message saying "Limited or no connectivity", please try to open a page in your device's web browser - you should be directed to our WiFi portal which will let you log in. If this still doesn't work, please leave further feedback below.
If you are unable to load any pages automatically, please try visiting purpleportal.net while connected to the network.
If you have been able to successfully log into our portal but are still not seeing any web pages or services, please leave as much detail as possible on your issue below.
We maintain a 100MB fair usage policy for all users to ensure that our network is able to handle the large volumes of traffic we see every day. If you go over this, your download speed will be automatically limited and slowed down to ensure access for all is maintained.

If you have not reached this threshold and believe you are being slowed down in error, please include details below.

We additionally encourage you to check if your device is not making downloads or updates in the background - while every attempt is made to prevent this overuse of data from occurring, it remains a possibility.
We filter certain content such as streaming or download services to maintain good service for all users. Additionally, certain inappropriate websites are subject to access controls - we have a separate form for submitting these websites if you feel a website you wish to access has been blocked in error.
Please leave as much information as possible in the box below.
Type of device*
We are aware of an issue with some iOS devices (iPhones and iPads) auto-connecting to public WiFi networks like ours. If you are encountering issues and are using an iPhone or iPad, we recommend forgetting our WiFi network:
1. Open the Settings app
2. Select "Wi-Fi"
3. Click the circle containing an "i" next to the WiFi network you wish to forget
4. Select "Forget This Network"
You can then try reconnecting to the network. If your issue has not been solved, please continue with your issue report below.
Are you able to tell us a bit more about the issue?
Add as much information as possible to describe the issue, so we can investigate
If you would like us to contact you for more information, please leave your email address here
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