Passenger Panel
Our Passenger Panel represents the interests of you, our customers. It’s made up of customers from across the c2c route, representing different stations, and is an ideal forum for discussing the topics that are at the heart of your journeys with us.
The panel meets with senior c2c managers from different areas of the business. Panel meetings are held approximately every eight weeks on a week night from 18:30 – 20:00 in London. Panel meetings take place either at c2c HQ or remotely.
The aim of the panel is to:
- Provide a two-way communication, consultation and representation channel for our customers
- Gather feedback on service standards and performance from Passenger Panel members
- Put forward suggestions and ideas from customers, through members of the panel
- Keep the Passenger Panel members informed directly of performance trends and planned disruptions
Passenger Panel dates 2023
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:Wednesday
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:15th
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:November
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:2023
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While the panel is in place to discuss customers’ views, its purpose is not to discuss individual incidents or complaints, which should be referred to the c2c Customer Relations team.
If you have a suggestion for the improvement of our service, email passengerpanel@c2crail.co.uk with your thoughts, and these will be reported back to our management team via the regular meetings. Passenger Panel members will have the chance to reply to individual enquiries directly. We ask that you return to this page to keep up to speed with our progress.
Summaries of issues raised
This page is updated following each Passenger Panel meeting with minutes from the last meeting summarising the main issues discussed and any potential action by c2c to resolve.
Minutes from a meeting are finalised and agreed by the Panel at the next meeting before they are published, so there will be a eight week gap before meeting minutes are available online.
Click on the meeting date below to find out what was discussed.
We meet with customers who travel from various stations across the whole of our route. Whilst we are currently not recruiting new members, if you’d like to represent your area and provide feedback then you can get in touch with us via the form below:
