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c2c | Help & contact | Request a refund online
Ticket System
Ticket System

Request a refund online

To help us process refunds quickly and easily, please complete the form below. You will need your Smartcard or e-ticket. We aim to process your refund within one month of receiving it and we will contact you if there are any problems with the information you have supplied.

If your journey has been delayed by more than 15 minutes and you’d like to claim compensation, please visit our Delay Repay page. Alternatively, order a Smartcard for automatic compensation.

Please note – if you have travelled using pay as you go with contactless, even outside of the London area, you will need to contact Transport for London in order to obtain a refund. You can create an account with them to see your journey history and make any claims as appropriate.

Request a refund online

  • So we can contact you if there are any problems with your request.
  • Another way to contact you, if there are any problems with your request.
  • Why are you requesting your refund?
  • Please note, we can only process refunds for Smartcard or e-tickets online - paper tickets will need to be posted back to us at "FREEPOST c2c CUSTOMER RELATIONS".
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  • Please provide a screenshot of the email you received when you initially purchased the ticket. Note, this is not the same as the pre-travel email you may have received before your scheduled journey.
    Drop files here or
    Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 5 MB, Max. files: 1.