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Assistance FAQs
We recognise the needs and challenges that older or disabled passengers may face when using public transport and are committed to delivering improvements that help make our services accessible to all customers.
How do I apply for a Baby on Board Badge?
If you’re expecting a baby, we understand that it’s not always easy to ask for a seat. It’s the reason...
What information do I need to provide in order to get a c2c Priority Seat badge?
As well as your name and address, you will need to provide confirmation of your disability or medical condition. We...
How do I book assisted travel?
There's a form on our Passenger Assist page where you can book assistance for your journey. You will also find...
Can I apply for a badge on behalf of someone?
While you can assist with the application form, it does need to be signed and dated by the eligible individual....
Will you provide assistance without booking in advance?
We will always do our best to help you on the day, but sometimes we simply will not have enough...
What will you do with the personal information in my Priority Seat Badge application?
By signing and submitting the application form, you consent to c2c processing personal data that we collect from you (including...
What assistance can I book?
Take a look at the services you can book when you contact us on Passenger Assist: Assistance for your full...
How much does the c2c Priority Seat badge cost?
The Priority Seat badge is a free initiative.
What should I do if I recover from my disability/medical condition?
Upon recovery, please hand your badge in at your local station.
I’m blind or visually impaired; can I travel with a friend or family member?
If you are blind or visually-impaired, you can buy a Season ticket that allows a companion to travel with you...
Does a c2c Priority Seat badge guarantee me a seat?
You are not guaranteed a seat simply by owning a badge, but we do expect that other passengers will recognise...
Where is the c2c Priority Seat badge valid?
The c2c priority seat badge is designed only for use on c2c services; other rail operators may have similar schemes.
Where are the Priority Seats on a train?
Priority Seats are located on all c2c trains, close to the doors of the carriage; they are clearly signposted within...
Will I need to tell people about my disability?
We know that some passengers can feel uncomfortable if they have to explain why they need to use a Priority...