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Pay as you go with contactless FAQs
Help and questions regarding pay as you go with contactless payments on the c2c network. You will soon be able to pay as you go using your contactless credit/debit card or any compatible device for travel across the c2c network.
If you aren’t able to find answers to your questions below, please refer to National Rail Enquiries below.
What are the differences between Oyster and pay as you go with contactless?
While both systems use contactless payment technology, there are a number of key differences: Pay as you go with contactless...
What is changing?
Pay as you go with contactless will be rolled out at another 53 National Rail stations across the South East...
What is pay as you go with contactless?
Pay as you go with contactless is a way for customers to pay for train journeys by touching their contactless...
When is pay as you go with contactless being introduced?
Pay as you go with contactless will be rolled out to another 53 National Rail stations across the South East...
Is my station included?
Contactless pay as you go is being rolled out to National Rail stations across the South East (c2c stations shown...
Why isn’t my station getting contactless pay as you go?
The introduction of pay as you go with contactless to 53 stations across the South East is the first phase...
Which train operating companies are involved?
The introduction of pay as you go with contactless brings contactless to stations operated by: c2c Chiltern Southeastern Railway South...
My station already has pay as you go with contactless – is anything changing for me?
No, if your station already has pay as you go with contactless then you can continue to pay as you...
Is my station becoming part of a London zone?
No, pay as you go with contactless is being expanded to 53 National Rail stations across the South East but...
Where can I use pay as you go with contactless?
You can use a contactless card or device to travel within the London travel zones (1 to 9) and to...
Can I use pay as you go with contactless?
If you have a contactless card or device and are travelling wholly within the contactless pay as you go area,...
Will my card work for pay as you go with contactless?
If your UK-issued bank card shows the contactless payment symbol, you can use it to pay as you go at...
Can I use pay as you go with contactless with my phone, watch or FitBit?
If your phone, watch or FitBit is contactless enabled and is linked to a valid debit or credit card, you...
Can I mix and match touching in and out with my card, phone and watch?
No, you must use the same card or device to pay as you go with contactless. If you use a...
Can I still buy a ticket instead of using pay as you go with contactless
Yes, you can still buy tickets for your journey.
Can I still buy an Advance ticket?
Yes, you can still buy Advance tickets for routes that offer them. Please note that Advance tickets are not available...
Can I still use my Oyster card?
Oyster will not be accepted for travel to and from the new pay as you go with contactless stations. You...
Can I still use my train operator’s Smartcard?
Yes, you can still use your train operator’s Smartcard on routes where it is valid. Paying with your Smartcard or...
Can I use pay as you go with contactless and travel in First Class?
No, pay as you go with contactless can only be used for Standard Class travel. Where First Class is available,...
Can I still buy a Return ticket?
Yes, you can still buy Return tickets. On journeys where pay as you go with contactless is available, Single tickets...
Can I still buy a Super Off-Peak ticket?
To keep the price of tickets and pay as you go with contactless as similar as possible, Super Off-Peak tickets...
What are the benefits of pay as you go with contactless?
Pay as you go with contactless is fast, flexible and simple. It means that: All you need to travel is...
How much does pay as you go with contactless cost?
Find your contactless pay as you go fare. When you pay as you go with contactless, you will be charged...
Why does the rollout of pay as you go with contactless mean fares for tickets have changed?
Pay as you go with contactless fares are based on a single journey between 2 stations. To keep the price...
Is pay as you go with contactless the cheapest option for me?
It depends on how often you travel and if you are eligible for a discount on your train ticket. When...
How can I work out the cost of my pay as you go with contactless journey before I travel?
Use the Transport for London (TfL) Single Fare Finder to find the cost of a pay as you go with...
Will peak times still apply on pay as you go with contactless journeys?
Yes, you will either be charged a peak or off-peak fare when you pay as you go with contactless. Your...
Are peak times changing on traditional tickets too?
To keep the price of traditional tickets and pay as you go with contactless as similar as possible, you will...
If I use pay as you go with contactless, will peak and off-peak times still affect me?
Yes, when you use pay as you go with contactless you will either be charged a peak or off-peak fare....
Am I eligible for capping when I pay with contactless?
If you have a valid contactless card or device and are travelling wholly within the pay as you go with...
How does capping work for pay as you go with contactless?
Capping limits how much you pay for all your journeys. When your contactless journeys into and within London add up...
Can I use my Railcard with pay as you go with contactless?
No, Railcard discounts are not available when you pay for a journey with pay as you go with contactless. If...
Can I pay for more than 1 person with pay as you go with contactless?
No, you cannot use 1 contactless card or device to pay for multiple people. If you are travelling as a...
Can I pay for my child with my contactless card?
Yes, but you will be charged an adult fare when using pay as you go with contactless. Concessionary and child...
Is it cheaper to pay as you go with contactless rather than an Oyster card or Smartcard?
It depends on your circumstances and preferences. Pay as you go with contactless and pay as you go with Oyster...
I use a Season ticket. Does pay as you go with contactless make sense for me?
It depends on how frequently you travel. If you travel for two or more days a week, it may be...
Can I still use Automated Delay Repay with pay as you go with contactless?
No, Automated Delay Repay is not available with pay as you go with contactless. Instead, you can apply for Delay...
How do I apply for Delay Repay with pay as you go with contactless?
If your journey is delayed and you paid with pay as you go with contactless, you can apply for Delay...
Where can I see my pay as you go with contactless journey details?
For more than 7 days of journey history, set up a TfL account. You can see up to 7 days...
Do I need to set up a Transport for London (TfL) account to use pay as you go with contactless ?
No, you don’t need a TfL account to use pay as you go with contactless and you can access up...
How many charges will I receive for my pay as you go with contactless journey?
You will receive 1 charge for all of the pay as you go with contactless journeys you make in 1...
When will I be charged for my pay as you go with contactless journey?
You will usually be charged for your pay as you go with contactless journey within 3 days.
Why have I been charged by Transport for London (TfL)? I didn’t go on the Tube.
Pay as you go with contactless payments are processed by TfL. This means if you use contactless to travel on...
Do I have to travel inside a London zone to use pay as you go with contactless?
No, you do not have to travel inside a London zone to use pay as you go with contactless. As...
Do I still have to touch in on buses?
Yes, always touch in when you get on a London bus. You don’t need to touch out on buses.
I touched in but I didn’t touch out – what do I do?
If you don't touch in and out, we can't tell where you've travelled from or to. This means your journey...
What happens if I touch in and realise I need to come back out? Do I still get charged if I don’t use the train?
If you touch in with a contactless card or device when you enter a station, and then touch out to...
I think I’ve been charged too much – what do I do?
If you think you’ve been charged incorrectly, please check the details of your charge by creating a Transport for London...
I touched out with a different card than I touched in with – what do I do?
If you touch out with a different card or device than the one you touched in, we can’t work out...
I touched my card twice by accident – what do I do?
You can get a refund if you have accidentally touched in or out with your contactless card or device. Find...
I touched in but my destination station doesn’t have contactless – what do I do?
It is your responsibility to check that pay as you go with contactless is available at your destination before you...
My phone/device ran out of battery, and I couldn’t touch out – what do I do?
If you are paying with a contactless device, make sure you have enough battery to complete your journey. If you...
The gates were open at my station – what do I do?
Always touch out even if the gates are open. If there are no gates, use a freestanding card reader next...
I have a problem with pay as you go with contactless – who do I need to contact?
If your problem is related to the train service, please contact the train company you are travelling with. If your...
Are the 47 stations involved in the rollout becoming part of the London Fare Zones
No, pay as you go with contactless is being rolled out to 47 National Rail stations across the South East,...