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c2c | Help & contact | Help centre | E-ticket FAQs | Is automatic delay repay available for e-tickets like on Smartcards?

Related Articles

What is an e-ticket?

Are e-tickets available on all routes and for all ticket types?

What happens if I forget to scan in or out of a station with my e-ticket?

When booking my trip today on your website, it asked me whether I wanted to (a) load it on to my smartcard, (b) use an e-ticket or (c) collect from station. Which should I select?

Will I receive two QR codes for a ‘return’ trip?

65491eb035c6e-65491eb035c6fqr-code-ticket.svg.svgE-ticket FAQs

Is automatic delay repay available for e-tickets like on Smartcards?

No, Automatic Delay Repay is only available for customers who have fulfilled their tickets to Smartcard. Delay Repay for e-ticket journeys will need to be claimed manually via our website.

Related Articles

What is an e-ticket?

Are e-tickets available on all routes and for all ticket types?

What happens if I forget to scan in or out of a station with my e-ticket?

When booking my trip today on your website, it asked me whether I wanted to (a) load it on to my smartcard, (b) use an e-ticket or (c) collect from station. Which should I select?

Will I receive two QR codes for a ‘return’ trip?