How can we help?
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General FAQs
I want to book for a large group. Who do I contact and are there any discounts?
Here at c2c, we welcome private bookings (10 or more people travelling together) from schools, companies, charities and organisations. If...
How do I contact c2c Customer Relations?
Whether you have a comment, query, or complaint, we'd like to hear from you. Our friendly team are on hand...
Do you use cookies?
We may collect and process anonymous information about your visit to our website to ensure your experience on our site...
Where can I get a promotional code?
From time to time, we may offer a discount on specific rail tickets purchased online. When this is the case,...
I didn’t receive a booking confirmation email; how do I know my order has been placed for my tickets?
If you haven't received your booking confirmation email, or you’ve skipped the confirmation screen during the booking process, please try...
I think I have been charged twice; who should I contact?
If you think you have been charged twice for one set of tickets, please check with your bank in the...
How does c2c recruit its drivers?
c2c employs a pool of over 150 train drivers - and like the rest of the UK rail industry and...
Are there any benefits to registering online with www.c2crail.co.uk?
You’ll receive regular updates, news and maybe even offers - why wouldn’t you want to sign up? You can also...
I no longer wish to receive emails from c2c; what should I do?
You may decide that you’d no longer like to receive promotional communications from c2c. If this is the case, please...
How do I update my personal details?
You may need to contact us to change or modify the personal details we hold for you. If you are...