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Onboard FAQs
Are e-scooters and similar allowed on c2c trains?
From 4 September 2023, e-scooters (and similar devices such as e-hoverboards and e-unicycles) will not be permitted on c2c services....
Can I take my pet with me on your services?
Good news for pet owners. You can take up to two dogs or other small domestic animals – free of...
Can I take my bike with me on-board your trains?
Of course! You can take your bicycle (including e-bikes) - completely free of charge - on c2c train services, when...
What is vista?
Vista was our complimentary onboard entertainment service. Because of low demand vista has come to an end. However, we offer...
How do I access onboard WiFi?
Once you have boarded the train, open WiFi settings on your device Ensuring your device has WiFi switched on, ‘c2c...
Why can’t I view some websites through your onboard WiFi?
To make sure everyone can enjoy a free WiFi connection onboard, we limit connection speed and access to some video...
Why have I reached my data limit?
To make sure everyone can enjoy a free WiFi connection onboard, we need to put data limits in place for...
How does WiFi work onboard?
To keep you connected throughout your journey, we combine 3G and 4G mobile network coverage with station wireless internet connections....
Do you have toilets on board your trains?
Yes, all our trains have toilets. There is generally at least one toilet every four carriages.
Can I carry tandems, tricycles, cycle trailers or double deck cycles on your trains?
We’re sorry to say we can’t carry tandems, tricycles, bicycle trailers, double deck cycles or cargo bikes on any of...
Do you serve food onboard the train?
Unfortunately, food is not served on any c2c service.
What is the Quiet Coach?
One in every four train carriages on c2c services is a designated Quiet Zone. Electronic equipment must be used in...
How do I access vista?
Because of low demand vista has come to an end. However, we offer 100MB WiFi data onboard daily for each...
Why is the internet slow?
To make sure everyone can enjoy a free WiFi connection onboard, we need to have data limits in place for...
What will you do with my name and email address?
You’ll need to enter your name and email address to log onto our WiFi, but it’s up to you whether...
The WiFi isn’t working. Will you refund my ticket?
We’re keeping our passengers connected by offering on-board WiFi wherever we can along our routes. Due to the nature of...
How secure is the network?
Although the network is an open network, we’ve implemented lots of safeguards, so it shouldn’t be possible for other users...
Can I download the vista app onboard?
Because of low demand vista has come to an end. However, we offer 100MB WiFi data onboard daily for each...
Why can’t I see all the content on the web version of vista?
Because of low demand vista has come to an end. However, we offer 100MB WiFi data onboard daily for each...