How do I access onboard WiFi?

Once you have boarded the train, open WiFi settings on your device
Ensuring your device has WiFi switched on, ‘c2c Free Train WiFi’ will appear on your available network list
Click on ‘c2c Free Train WiFi’ to connect to it
You will be automatically directed to a quick registration page within your web browser; if this doesn’t happen, load your web browser and go to any website – you will be redirected to our sign-up page
If you aren’t already registered, register your details – it shouldn’t take more than a minute
Once you’ve registered and hit continue, you will be connected and can start using WiFi. Please note that a 100MB fair usage policy applies, after which your connection will be slowed down.

Got an issue with our WiFi? Please use the form below to tell us about it

We provide our customers with free WiFi for personal use, and we want to make sure that this works as reliably as possible. If you're encountering any issues, please let us know using the form below.
Station or on-board WiFi*
Date*
DD slash MM slash YYYY

On what day did the incident occur?
At which station are you reporting issues?
What is your origin station?
What is your destination station?
Train departure time

: Hours

Minutes

Please let us know the estimated departure time of your train from your origin station - this will help us to identify the train at fault.
Issue description
Please provide an overview of the problem you are encountering
Issue type
Please make sure you have turned on WiFi on your device and are able to see other networks. We recommend toggling this setting off and on again, or else restarting your phone, if you are unable to see any networks at all.
If you are connected to the WiFi however you receive a message saying "Limited or no connectivity", please try to open a page in your device's web browser - you should be directed to our WiFi portal which will let you log in. If this still doesn't work, please leave further feedback below.
If you are unable to load any pages automatically, please try visiting purpleportal.net while connected to the network.
If you have been able to successfully log into our portal but are still not seeing any web pages or services, please leave as much detail as possible on your issue below.
We maintain a 100MB fair usage policy for all users to ensure that our network is able to handle the large volumes of traffic we see every day. If you go over this, your download speed will be automatically limited and slowed down to ensure access for all is maintained.

If you have not reached this threshold and believe you are being slowed down in error, please include details below.

We additionally encourage you to check if your device is not making downloads or updates in the background - while every attempt is made to prevent this overuse of data from occurring, it remains a possibility.
We filter certain content such as streaming or download services to maintain good service for all users. Additionally, certain inappropriate websites are subject to access controls - we have a separate form for submitting these websites if you feel a website you wish to access has been blocked in error.
Please leave as much information as possible in the box below.
Type of device*
We are aware of an issue with some iOS devices (iPhones and iPads) auto-connecting to public WiFi networks like ours. If you are encountering issues and are using an iPhone or iPad, we recommend forgetting our WiFi network:
1. Open the Settings app
2. Select "Wi-Fi"
3. Click the circle containing an "i" next to the WiFi network you wish to forget
4. Select "Forget This Network"
You can then try reconnecting to the network. If your issue has not been solved, please continue with your issue report below.
Are you able to tell us a bit more about the issue?
If you can include things such as your device type, what sort of troubleshooting steps you took, it is extremely helpful to us in identifying and fixing the problem.
If you would like us to contact you for more information, please leave your email address here

This will not be used for marketing purposes and will be processed strictly for the purposes of rectifying your fault in line with our privacy policy.
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Onboard FAQs

How do I access onboard WiFi?

Got an issue with our WiFi? Please use the form below to tell us about it

Issue description

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