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Smartcard FAQs
Travel with a c2c Smartcard and you’ll get much more from your journey. Collect Loyalty points, get automatically repaid for any delays above 2 minutes, and wave goodbye to long ticket queues at the station because you’ve bought your tickets online.
Smartcards can carry Daily, Weekly, Monthly, Annual, and Flexi-Season tickets. Plus if you add a London Travelcard to your ticket you’ll have no problem tapping in and out at TfL stations too. Now that’s Smart travel.
How do I clear expired tickets from my Smartcard?
Smartcards can hold up to 5 active products at one time. To clear old, expired products from your Smartcard, please...
How do I buy tickets onto my Child’s Smartcard?
Once your Child's Smartcard arrives, you will then be able to buy tickets online or using the c2c Train Travel...
How do I register for a c2c Smartcard online?
It's really easy to order a free c2c Smartcard, and set up an online account. Order your free c2c Smartcard...
How do I load tickets onto my Smartcard?
Load your ticket easily in the c2c app It’s easy to load your ticket directly onto your Smartcard using the...
Why won’t my ticket load to my Smartcard?
Having trouble loading your ticket? Here are some hints and tips Be sure to use the same Smartcard that you...
What are the benefits of a c2c Smartcard?
Collect Loyalty points, get automatically repaid for any delays above 2 minutes, and wave goodbye to long ticket queues at...
What tickets can I get on the c2c Smartcard?
We've improved Smartcards so you can now buy most daily ticket options, including those with Railcards, through both the web...
Can I use a Travelcard with my Smartcard?
You can now add a London zones 1 - 6 Travelcard onto your Smartcard. If you're travelling from outside of...
Can I use the c2c Smartcard for contactless pay as you go travel?
We're afraid you can’t ‘top up’ the c2c Smartcard for contactless pay as you go travel the same way you...
Can I get a Child (Under 16) ticket on a c2c Smartcard?
Yes. Please see our Child Smartcards page for more information.
Can I view the tickets I buy at a self-service machine online?
You can view all tickets loaded onto your Smartcard on your c2c online account or using the c2c train travel...
Can I buy tickets for my c2c Smartcard from London Underground or other train operators’ stations?
You can buy tickets for your c2c Smartcard at other train company's station ticket machines, as well as via our...
Can I use my railcard discount when I buy tickets to load onto the c2c Smartcard?
Yes you can use your Railcard discount to buy tickets and load them onto your Smartcard. Railcard discounts apply as...
How many tickets can I store on my c2c Smartcard?
The c2c Smartcard can hold up to five active tickets at a time. A Flexi Season will count as one....
I have a season ticket on my c2c Smartcard; do I need to carry my photocard with me?
If your c2c Smartcard has a photo, this will act as your photocard ID. If you have a c2c Smartcard...
Can more than one person travel using the same c2c Smartcard?
No, your c2c Smartcard is personal to you; only you can travel using the tickets loaded onto it. If more...
I want to break my journey. Is this allowed using the c2c Smartcard?
The validity of your ticket is the same, whether it is a paper ticket or is loaded onto a c2c...
How do I find out when the tickets on my c2c Smartcard expire?
You can view your stored ticket details by any of the following methods: - signing-in to your c2c online account...
What should I do if my c2c Smartcard is lost or has been stolen?
Any monthly (or longer) tickets on your c2c Smartcard are protected against loss or theft, though an admin fee may...
What should I do if my c2c Smartcard is damaged?
If your c2c Smartcard has been damaged and needs to be replaced call our 03457 44 44 22 (select option...