30 July 2024 •
[30 July 2024] Local rail operator Trenitalia c2c is proud to announce that all 26 of its stations have been reaccredited under the UK Government’s ‘Secure Station Scheme.’
Every day our Revenue Protection and Security teams patrol the c2c network, ensuring customers have access to safe stations.
The accreditation will last for the next two years, and follows an assessment by a British Transport Police assessor, based on the Secure Station Scheme’s four accreditation criteria:
- Crime statistics for the 12 months prior to the assessment compared to the annual passenger footfall of that station.
- A survey of users taking account of passenger perceptions and the operator response to this.
- The operator’s management practices must promote and conduct crime reduction and prevention measures, ensure appropriate responses to incidents, the safeguarding of vulnerable persons and effective communication with passengers.
- The design of the station must conform to standards which prevent and reduce crime and facilitate the safeguarding of vulnerable people.
The nationwide scheme provides rail operators with the opportunity to demonstrate how they are proactively working within organisations and with partners to reduce crime, reacting to incidents, and how they are playing a greater role in safeguarding vulnerable people who might be at stations.
According to the Department for Transport (DfT), the accredited station scheme provides, ‘reassurance to both passengers and staff that the station is a safe and secure environment.’
Head of Revenue Protection and Security at c2c, Iain Palmer, said, “We take the safety and security of our stations, passengers and staff very seriously, which is why we work tirelessly to ensure that we obtain these accreditations that showcase our commitment to our fundamental principles to our local communities and the wider public.
“I am so proud to receive our reaccreditation. c2c has been able to demonstrate that we respond proactively to crime trends, we have processes in place to tackle crime and disorder head on and it is thanks to our efforts across all grade groups that we have been able to achieve this re-accreditation. Securing this route can be tough at times but our teams work incredibly hard to keep people as safe, secure and ‘on time’ as we possibly can, trying to make c2c a better, safer place,” he added.
The reaccreditation comes following an assessment of c2c’s proactive response to crime trends, with the team demonstrating how it is tackling crime and disorder head on with a variety of processes and tactical deployment using a data-led approach.
“The recent installation of the Knife Angel in Southend is a clear sign of the challenges society is facing,” said Palmer. “Looking after each other, our customers and our infrastructure will only continue to be at the front of our minds.”
“While it’s right that we should celebrate these certificates, they’re a bit like a car MOT, fine today, but maybe not so fine tomorrow; we should always remember that the hard work never stops,” he added.
This recognition follows c2c’s White Ribbon accreditation, as announced in February this year, marking the commitment to work towards ending violence against women and girls. Read more here.
ENDS
NOTES TO EDITORS
About c2c
- c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex.
- Owned by Trenitalia, c2c is one of the UK’s most punctual and popular train operators and nearly 35.8 million journeys are made on its services every year.
- Italian-based Trenitalia is one of Europe’s leading rail operators and the passenger rail arm of FS Italiane Group.
- For more information email mediaenquiries@c2crail.net
Image attached: pictured l-r: Teams from c2c Revenue Protection and Amulet