Industrial Action: Essential Travel Advice

Page last updated 4/11/2022, 16:50

Strike action has now been suspended for the dates 5 – 10 November, however we will still be operating a reduced timetable on Saturday 5 November due to the short notice of this change.

On the c2c route, we are operating a reduced service on November 5, with trains running between 07:30 – 18:30 only.

Our service is further reduced due to planned engineering works, equating to around 15% of our regular service. See below for more details:

Saturday 5 November

• 2 trains per hour from Fenchurch Street to Pitsea via Laindon
• 2 trains per hour from Fenchurch Street to Pitsea via Rainham
• No service to or from Ockendon or Chafford Hundred
• Engineering works will mean rail replacement buses running from Pitsea to Shoeburyness during 07:30-18:30.

If your service is affected by disruption, cross-industry ticket acceptance and temporary removal of certain ticket restrictions may be made available. If you purchased an Off-Peak or Anytime ticket and choose not to travel because your service has been cancelled, delayed or rescheduled, you may be entitled to a fee-free refund or change from the original retailer of your ticket. If you have a ticket for travel on Saturday 5 November and your journey will be affected, in whole or in part, by one of the train companies undertaking industrial action you will be able to use this ticket to complete your journey either the day before the date on the ticket or up to and including Friday 11 November 2022. 

We will do all we can to honour passengers’ tickets, however the industrial action will cause significant disruption. Customers will have the following options: 

• Refunds: If your service has been cancelled, delayed or rescheduled, you will be entitled to a change or refund from the original retailer of your ticket. Find out more about applying for a refund here. ​
  Season Ticket holders (monthly or longer only) who are unable to travel due to timetable disruption on the day that strike action has been cancelled, can claim 100% compensation through Delay Repay for the strike dates if their journey is valid for one or more legs, on a train company impacted by industrial action.
  Flexi Season Ticket holders who have activated a day’s travel for a strike day and were then unable or choose not to travel, can claim 100% compensation for these days through Delay Repay if their journey is valid for one or more legs, on a train company impacted by industrial action.
  Season Ticket holders (all durations) who choose to travel will be eligible for Delay Repay compensation if their journey is delayed against the timetable in operation.
• Changing operator or route: To help minimise any disruption, you may be able to use your ticket on another train company or an alternative route. Please contact the train company you are due to travel with for more information.
• Travel within London: customers presenting magstripe National Rail tickets (Singles, Returns or Season Tickets) for journeys across London are permitted to travel on TfL services (bus, Tube, tram or DLR) on reasonable routes only, on the days of the National Rail industrial action only. Barcode and tickets on smartcard cannot be accepted by TfL staff. Please note if your ticket is for a journey that includes crossing London it will not be valid on London Underground services on an alternative date. Please contact the original retailer of your ticket for more information.​
• Return Journey: If you do not/cannot make your outward journey because of a strike, you can have a refund on your outward and return ticket even if the latter is not affected by a strike. And the same if the return journey was affected by a strike but the outward journey was not.

If you’re unable to travel due to industrial action, daily tickets may offer better value than a weekly season ticket.

You can also find out more information on the National Rail Enquiries website.