Industrial Action: Essential Travel Advice March and April
Page last updated 23 March 2023
Industrial action planned for the 30 March and 1 April has now been called off.
A Rail Delivery Group Spokesperson said:
“We welcome this positive step by the leadership of the RMT to call off their planned action on 30 March and 1 April. This is great news for our customers and for our staff.
“We are now jointly focused on working constructively towards a settlement to this dispute, which will mean we can do what we have always wanted to do – give our people a pay rise and help secure the long-term future of the railway with rewarding careers for all those who work on it”
Travel and refund advice
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Which trains are running?
Planned industrial action has been called off for the 30 March and 1 April.
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How can I apply for a refund?
If your service has been cancelled, delayed or rescheduled, you will be entitled to a change or refund from the original retailer of your ticket. Find out more about applying for a refund here.
Season Ticket holders (monthly or longer only) who do not travel, can claim 100% compensation through Delay Repay for the strike dates if their journey is valid for one or more legs, on a train company impacted by industrial action.Flexi Season Ticket holders who have activated a day’s travel for a strike day and were then unable or choose not to travel, can claim 100% compensation for these days through Delay Repay if their journey is valid for one or more legs, on a train company impacted by industrial action.Season Ticket holders (all durations) who choose to travel will be eligible for Delay Repay compensation if their journey is delayed against the timetable in operation. -
Can I claim compensation if my journey is delayed?
If your journey has been delayed over 2 minutes you will automatically get delay repay if you have a Smartcard and are signed up to automatic delay repay.
If you don’t have a Smartcard you can claim delay repay on delays over 15 minutes here.
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Passenger Assist
We understand some of our customers may need assistance when travelling. If so, please contact us directly to book Passenger Assist for your journey.
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Travelling with other train companies
If your journey also includes travel on another train companies services we recommend you check their website or National Rail Enquiries as operators across the country are impacted by industrial action.