100MB Free WiFi onboard

Have a question about our onboard WiFi?

1. How much free WiFi data allowance do I get onboard?

   We combine 3G and 4G mobile network coverage with station wireless internet connections to keep you connected throughout your journey.
   Each user is limited to using 100MB of 3G and 4G mobile network data each day. However, whenever a train is at a station, our trains connect to the station WiFi. Only when the train pulls away from the station or is in between stations will the train use 3G and 4G. Therefore our customers can typically expect to experience more than 100MB of data during their journey.

2. How do I access onboard WiFi?

   1. Once you have boarded the train, open WiFi settings on your device
   2. Ensuring your device has WiFi switched on “c2c Free Train WiFi” will appear on your available network list
   3. Click on “c2c Free Train WiFi” to connect to it
   4. You will be automatically directed to a quick registration page within your web browser, if this doesn’t happen, load your web browser and go to media.c2c-online.co.uk
   5. If you are not already registered, register your details – it shouldn’t take more than one minute
   6. Once you’ve registered and hit continue, you will be connected and can start using WiFi

3. Why is the internet slow?

   To make sure everyone can enjoy a free WiFi connection onboard, we need to have data limits in place for all users. Once you have reached your data limit, your internet speed will start to slow down. Data limits are reset overnight, every night.

   Our free WiFi uses several 3G and 4G signals combined with wireless station connections, so the quality of the internet connection will vary depending on where you are along our route and how many people are using the free WiFi at any one time. If you lose your connection, we’re probably just passing through an area with weak signal. If this happens, there’s no need to reconnect – you’ll be connected again automatically once the signal improves.

4. How do I report connection or reliability issues with the WiFi?

   If you are encountering issues with our WiFi, please let us know as much detail as possible via the form below. It is helpful to us if you can include:

   • Time you’re reporting the issue
   • Which stations your journey is between
   • The number beginning “357” or “720” on the front of the train (if known – this helps us to identify the specific train on which the fault is present)

   FB_WiFi report issues

   • We provide our customers with free WiFi for personal use, and we want to make sure that this works as reliably as possible. If you're encountering any issues, please let us know using the form below.

   • Station or on-board WiFi*
     OnboardStation
   • Date*
     DD slash MM slash YYYY
     On what day did the incident occur?
   • At which station are you reporting issues?
     BarkingBasildonBenfleetChafford Hundred LakesideChalkwellDagenham DockEast TilburyGraysLaindonLeigh-on-SeaLimehouseLondon Fenchurch StreetLondon Liverpool StreetOckendonPitseaPurfleetRainhamShoeburynessSouthend CentralSouthend EastStanford-le-HopeStratfordThorpe BayTilbury TownUpminsterWest HamWest HorndonWestcliff
   • What is your origin station?
     BarkingBasildonBenfleetChafford Hundred LakesideChalkwellDagenham DockEast TilburyGraysLaindonLeigh-on-SeaLimehouseLondon Fenchurch StreetLondon Liverpool StreetOckendonPitseaPurfleetRainhamShoeburynessSouthend CentralSouthend EastStanford-le-HopeStratfordThorpe BayTilbury TownUpminsterWest HamWest HorndonWestcliff
   • What is your destination station?
     BarkingBasildonBenfleetChafford Hundred LakesideChalkwellDagenham DockEast TilburyGraysLaindonLeigh-on-SeaLimehouseLondon Fenchurch StreetLondon Liverpool StreetOckendonPitseaPurfleetRainhamShoeburynessSouthend CentralSouthend EastStanford-le-HopeStratfordThorpe BayTilbury TownUpminsterWest HamWest HorndonWestcliff
   • Train departure time
     : Hours

     Minutes
     Please let us know the estimated departure time of your train from your origin station - this will help us to identify the train at fault.

   • Issue description

     Please provide an overview of the problem you are encountering
   • Issue type
     Please select...Unable to see WiFi networkUnable to connect to networkUnable to load portal login pageUnable to connect to Internet once logged into portalSlow Internet speedInaccessible contentOther
   • Please make sure you have turned on WiFi on your device and are able to see other networks. We recommend toggling this setting off and on again, or else restarting your phone, if you are unable to see any networks at all.
   • If you are connected to the WiFi however you receive a message saying "Limited or no connectivity", please try to open a page in your device's web browser - you should be directed to our WiFi portal which will let you log in. If this still doesn't work, please leave further feedback below.
   • If you are unable to load any pages automatically, please try visiting purpleportal.net while connected to the network.
   • If you have been able to successfully log into our portal but are still not seeing any web pages or services, please leave as much detail as possible on your issue below.

   • We maintain a 100MB fair usage policy for all users to ensure that our network is able to handle the large volumes of traffic we see every day. If you go over this, your download speed will be automatically limited and slowed down to ensure access for all is maintained.

     If you have not reached this threshold and believe you are being slowed down in error, please include details below.

     We additionally encourage you to check if your device is not making downloads or updates in the background - while every attempt is made to prevent this overuse of data from occurring, it remains a possibility.

   • We filter certain content such as streaming or download services to maintain good service for all users. Additionally, certain inappropriate websites are subject to access controls - we have a separate form for submitting these websites if you feel a website you wish to access has been blocked in error.
   • Please leave as much information as possible in the box below.
   • Type of device*
     LaptopiPhoneiPadAndroid phoneAndroid tablet

   • We are aware of an issue with some iOS devices (iPhones and iPads) auto-connecting to public WiFi networks like ours. If you are encountering issues and are using an iPhone or iPad, we recommend forgetting our WiFi network:

     1. Open the Settings app
     2. Select "Wi-Fi"
     3. Click the circle containing an "i" next to the WiFi network you wish to forget
     4. Select "Forget This Network"

     You can then try reconnecting to the network. If your issue has not been solved, please continue with your issue report below.

   • Are you able to tell us a bit more about the issue?
     If you can include things such as your device type, what sort of troubleshooting steps you took, it is extremely helpful to us in identifying and fixing the problem.
   • If you would like us to contact you for more information, please leave your email address here
     This will not be used for marketing purposes and will be processed strictly for the purposes of rectifying your fault in line with our privacy policy.
   • reCAPTCHA

5. How do I report a blocked website?

   If you encounter a website which has been incorrectly blocked and would like report it you can fill out the form below or visit our Feedback Centre.

   FB_WiFi report blocked website

   • This form is for reporting blocked websites only - for reporting issues with WiFi connection or reliability, please use the "WiFi report issues" form.

     Whilst using our free WiFi services if you encounter a website which has been incorrectly blocked you can report it. If we agree that the website is acceptable under our usage policy it can take up to 28 days for the website to be available.

     Note that we block some video and streaming sites on our on-board WiFi as well as downloads of large items such as mobile apps.

     1. Confirm whether your website was blocked on our station or train WiFi

     2. Give us the URL of the website

   • Station or on-board WiFi*
     StationOnboard
   • Website URL*
   • Hidden
     Is mobile?*
   • reCAPTCHA